Noah Shop

Refund And Return Policy

At Noah Shop, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order for any reason, we’re here to help. This Refund and Return Policy outlines our process for returns, exchanges, and refunds to ensure transparency and your peace of mind.

1. Eligibility for Returns

You may be eligible to return a product under the following conditions:

  • The return request is made within 14 days of receiving the item.

  • The item is unused, unwashed, and in its original condition with all tags and packaging intact.

  • The item is not part of the non-returnable items category (see section 6 below).

  • Proof of purchase (e.g., order number or confirmation email) is provided.

2. How to Initiate a Return

To start a return, please email us at support@noahshop.website with the following details:

  • Full name and order number

  • Reason for the return

  • Photos of the product (if damaged or defective)

  • Whether you would prefer a refund or exchange

Our support team will guide you through the return process and provide you with the return address and any shipping labels (if applicable).

Please do not send your purchase back without first contacting us. Unauthorized returns will not be accepted.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

  • In some cases, we may provide a pre-paid return label for defective or incorrect orders.

4. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method.

Refund Timeline:

  • Refunds are typically issued within 5–10 business days after the returned item is received and approved.

  • If you haven’t received your refund within this timeframe, please check with your bank or card issuer first before contacting us.

Please note: Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item or damaged product).

5. Exchanges

We are happy to exchange an item for another size, color, or a replacement if:

  • The item is in stock

  • The request is made within 14 days of delivery

  • The product meets our return eligibility criteria

If the item requested for exchange is out of stock, we will issue a full refund instead.

6. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards or promotional codes

  • Downloadable digital products

  • Personalized or custom-made items

  • Clearance or final sale items

  • Intimate or sanitary goods (e.g., underwear, swimwear, earrings) for hygiene reasons

  • Products damaged due to misuse or neglect

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item, we sincerely apologize. We are committed to correcting our mistakes.

Please contact us within 7 days of receiving your order with:

  • Your order number

  • Photos of the damaged/defective item

  • A brief description of the issue

We will either replace the item at no cost to you or issue a full refund, depending on product availability and your preference.

8. Order Cancellations

You may cancel your order within 12 hours of placing it. After this window, we may not be able to cancel as the order may already be processed or shipped.

To request a cancellation, email us promptly at support@noahshop.website with your order number.

If your order has already shipped, you will need to initiate a return after receiving it.

9. Late or Missing Refunds

If you haven’t received a refund after the expected processing time:

  1. Recheck your bank account or credit card statement

  2. Contact your credit card company or bank (processing times vary)

  3. If you’ve done the above and still haven’t received your refund, please reach out to us at support@noahshop.website

10. Contact Information

If you have any questions regarding this Refund and Return Policy, or if you need help with a specific issue, don’t hesitate to contact our support team.

📧 Email: support@noahshop.website
🌐 Website: https://noahshop.website/

Your satisfaction is our priority.
We appreciate your trust in Noah Shop, and we’re here to make every purchase a smooth and pleasant experience.